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Customer Success Representative




Immensity is a marketing analytics tool for the Music Industry. Our users sign onto the platform and they get analysis every day designed to help them understand which campaigns and activities are actually helping them grow their audience, engagement, streams and sales. 

An Immensity customer success manager will meet with customers to make sure they understand the product, explain their analysis, walkthrough tactical takeaways and address technical bugs. 



Roles and Responsibilities:

  • Meet with customers virtually to help them understand their product and analysis

  • Strategize with customers around analysis and provide guidance on implementing tactical next steps based on the data

  • Communicate with leadership to help consolidate user feedback and contribute to product road map

  • Communicate with development team to log bugs and tech issues

  • Collaborate with sales team by Identifying prospective customers and assisting with lead generation


  • Artist management experience required

  • 1-2 years of customer success experience required

  • Data driven mindset and/or experience working with social media, streaming or sales data

  • Excellent written and verbal communication skills

  • Experience working in a fast-paced environment

  • Good phone skills preferred 

  • Empathetic and positive demeanor

Job Types: Part-time, Contract

Pay: Hourly + Commission 

Work Location: Remote

To apply, email resume and cover letter to:

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